Effective Date: July 14, 2026

At Briyosis, we understand that you may need to cancel an order. This Cancellation Policy explains when and how you can cancel your order and the conditions that apply.

1. Order Cancellation by Customer

Before Order Processing

You may cancel your order before it has been processed or packed by contacting our Customer Support team.

If the cancellation request is approved before processing begins, you will receive a full refund to your original payment method.

After Order Processing

Once an order has been packed or handed over to our delivery partner, it cannot be cancelled.

If you no longer wish to keep the product, you may request a return after delivery, subject to our Return Policy.

2. Cancellation of Prepaid Orders

For prepaid orders:

1. Orders cancelled before shipment will be refunded in full.
2. Refunds will be processed to the original payment method.
3. Processing times may vary depending on your bank or payment provider.

Estimated refund timelines:

1. UPI: 2–5 business days
2. Credit/Debit Cards: 5–10 business days
3. Net Banking: 3–7 business days
4. Wallets: As per the payment provider's processing time

3. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

1. Orders may be cancelled before shipment without any cancellation charges.
2. Repeated cancellation of COD orders may result in restrictions on future COD purchases at our discretion.

4. Partial Cancellation

If your order contains multiple products:

1. Partial cancellation may be available before shipment, depending on the order status.
2. Once individual items have been packed or shipped, they generally cannot be cancelled separately.

5. Cancellation by Briyosis

We reserve the right to cancel an order under circumstances including, but not limited to:

1. Product is out of stock.
2. Incorrect pricing due to a technical or human error.
3. Payment could not be verified.
4. Suspected fraudulent or unauthorized transaction.
5. Incomplete or incorrect customer information.
6. Delivery is not possible to the specified location.
7. Legal or regulatory restrictions.
8. Events beyond our reasonable control (Force Majeure).

If we cancel an order after payment has been received, a full refund will be initiated.

6. Failed or Duplicate Payments

If your payment:

1. Fails but the amount is debited,
2. Is charged more than once,
3. Encounters a technical issue,

please contact our Customer Support team. After verification, the excess or failed payment will be refunded in accordance with the payment provider's policies.

7. Cancellation Requests

To request an order cancellation, please provide:

1. Order Number
2. Registered Email Address
3. Mobile Number
4. Reason for Cancellation

Our team will review your request and inform you whether the order is eligible for cancellation.

8. Refund for Cancelled Orders

If your cancellation is approved:

1. The refund will be issued to the original payment method used during checkout.
2. Processing times depend on your payment provider and financial institution.
3. Shipping charges (if already incurred) may not be refundable unless the cancellation is due to our error.

9. Contact Us

For cancellation requests or assistance, please contact us:

Briyosis

Customer Support: support@briyosis.com

Email: support@briyosis.com

Website: https://www.briyosis.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)