Effective Date: July 14, 2026

At Briyosis, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return in accordance with the terms outlined below.

1. Return Eligibility

You may return an item if:

1. You received a damaged or defective product.
2. You received the wrong item.
3. The product has a manufacturing defect.
4. The product differs significantly from its description.
5. The item is eligible for return as indicated on the product page.

To qualify for a return, the product must:

1. Be returned within 7 days of delivery.
2. Be unused, unworn, and unwashed.
3. Be in its original packaging.
4. Include all original tags, labels, manuals, and accessories.
5. Be accompanied by the original invoice or proof of purchase.

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following products cannot be returned unless they are damaged, defective, or incorrectly delivered:

1. Innerwear and intimate apparel.
2. Socks (if opened or used).
3. Personalized or customized products.
4. Gift cards.
5. Digital products or downloadable content.
6. Personal care and hygiene products.
7. Products marked as "Final Sale", "Clearance", or "Non-Returnable".

3. Return Request Process

To initiate a return:

1. Contact our customer support within 7 days of receiving your order.
2. Provide:
3. Order number
4. Product name
5. Reason for return
6. Photos or videos (if the item is damaged, defective, or incorrect)
7. Once your request is reviewed and approved, we will provide return instructions.

Please do not return products without prior approval, as they may not be accepted.

4. Return Shipping

If the Return Is Due to Our Error

We will arrange or reimburse return shipping if:

1. The wrong product was delivered.
2. The item arrived damaged.
3. The product has a manufacturing defect.
4. An incorrect size was sent by us.

If the Return Is Customer-Initiated

If the return is due to:

1. Change of mind
2. Ordered by mistake
3. Incorrect size selected by the customer
4. No longer needed

The customer may be responsible for return shipping costs unless otherwise stated.

5. Product Inspection

All returned items undergo inspection upon receipt.

If the product passes our inspection and meets the return eligibility criteria, we will process the next steps in accordance with our Refund Policy or Exchange Policy, as applicable.

If the product does not meet the return conditions, it may be sent back to you without a refund.

6. Damaged or Defective Products

If you receive a damaged or defective product:

1. Notify us within 48 hours of delivery.
2. Share clear photos or videos showing:
3. The product
4. The packaging
5. The shipping label

We will review the request and arrange a replacement, exchange, or refund where appropriate.

7. Incorrect Products

If you receive an incorrect item:

1. Inform us within 48 hours of delivery.
2. Keep the product unused and in its original packaging.
3. We will arrange a replacement or other suitable resolution after verification.

8. Exchanges

Eligible products may be exchanged for:

1. Different size (subject to availability)
2. Same product if defective
3. Correct item if the wrong product was delivered

If the requested replacement is unavailable, we may offer a refund or store credit in accordance with our Refund Policy.

9. Refused Returns

We reserve the right to refuse returns if:

1. The product has been used, washed, or altered.
2. Original tags or packaging are missing.
3. The return request is made after the return period.
4. The product is damaged due to customer misuse or negligence.
5. Fraudulent or abusive return activity is suspected.

10. Contact Us

For any return-related queries, please contact us:

Briyosis

Customer Support: support@briyosis.com

Email: returns@briyosis.com

Website: https://www.briyosis.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)