Return Policy

Effective Date: July 14, 2026

At Briyosis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read this Refund & Return Policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

You may request a return if:

  1. The product was delivered damaged or defective.
  2. You received the wrong product.
  3. The product is missing parts or accessories.
  4. The product significantly differs from its description.

To be eligible for a return, the product must:

  1. Be unused, unworn, and unwashed.
  2. Be in its original packaging.
  3. Include all original tags, labels, and accessories.
  4. Be accompanied by proof of purchase or order confirmation.

2. Return Request Period

You may request a return within 7 days of receiving your order, unless a different return window is specified on the product page.

Requests submitted after the applicable return period may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are defective or incorrect:

  1. Innerwear and intimate apparel.
  2. Socks (if opened or used).
  3. Personal care products.
  4. Gift cards.
  5. Digital products or downloadable content.
  6. Customized or personalized products.
  7. Products marked as "Final Sale" or "Non-Returnable."
  8. Items damaged due to misuse, improper handling, or normal wear and tear.

4. Exchange Policy

We offer exchanges for:

  1. Incorrect size (subject to stock availability).
  2. Defective products.
  3. Wrong items received.

If the requested replacement is unavailable, a refund or store credit may be offered, at our discretion.

5. Refund Process

Once we receive and inspect your returned product:

  1. You will be notified of the approval or rejection of your refund.
  2. If approved, your refund will be processed to the original payment method.

Estimated refund timelines:

  1. UPI: 2–5 business days
  2. Credit/Debit Cards: 5–10 business days
  3. Net Banking: 3–7 business days
  4. Wallets: As per the payment provider's processing time

Actual timelines may vary depending on your bank or payment provider.

6. Return Shipping

If the return is due to:

Our Error

We will bear the return shipping cost if:

  1. Wrong product delivered
  2. Damaged product
  3. Manufacturing defect
  4. Incorrect size sent by us

Customer-Initiated Return

If the return is for reasons such as:

  1. Change of mind
  2. Ordered by mistake
  3. No longer needed
  4. Incorrect size selected by the customer

The customer may be responsible for the return shipping costs unless otherwise stated.

7. Damaged or Defective Products

If your order arrives damaged or defective:

  1. Notify us within 48 hours of delivery.
  2. Share clear photos or videos of:
  3. The product
  4. The packaging
  5. The shipping label
  6. Do not use or wash the product before contacting us.

We will review your request and provide an appropriate resolution.

8. Incorrect Product Received

If you receive an incorrect item:

  1. Contact our support team within 48 hours of delivery.
  2. Keep the product in its original condition.
  3. We will arrange a replacement or refund after verification.

9. Order Cancellation

Before Shipment

Orders may be cancelled before they are shipped for a full refund.

After Shipment

Orders that have already been dispatched generally cannot be cancelled. In such cases, you may request a return after delivery if the item is eligible under this policy.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider or payment service, as processing may take additional time.
  3. Contact your bank.
  4. If the refund is still not reflected after the expected timeframe, please contact us.

11. Refusal of Returns

We reserve the right to refuse returns if:

  1. The product has been used, washed, or altered.
  2. Original tags or packaging are missing.
  3. The product is damaged due to customer misuse.
  4. The return request is made outside the eligible return period.
  5. Fraudulent activity or abuse of the return policy is suspected.

12. Contact Us

For any return, refund, or exchange requests, please contact us:

Briyosis

Customer Support: support@briyosis.com

Email: returns@briyosis.com

Website: https://www.briyosis.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)